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Order Policy

Order Online
Order by Phone
Payment Options
Coupon Codes
Ordering with Paypal
Order by Mail
Customer Service Chat
Order Online

Ordering Supplements Online is Easy!

  1. You will be asked to either Checkout as a Guest or register for an account. You may also log into your existing account if you have shopped with us before.
  2. You will then be prompted to completing your billing information and shipping information. Please note that the billing information entered must match exactly to how it is listed with your bank or the card will be declined for possible fraud

If you place your order before 1pm, it will ship the same day!

Order by Phone
To order by phone, have your order ready along with your credit card number and expiration date. Then call us Toll-Free: (865)-977-9917 from 8 AM to 5 PM EST weekdays (This toll free phone number is available in the U.S. only.) Our toll-free telephone line is for placing orders only. If you have any questions, please send us email or contact us by using our website contact form. We promptly reply to questions sent by email:
Payment Options

All prices are in US Dollars. We accept the following payment methods:

  • Credit Cards - We accept the following major credit cards: MasterCard, Visa, Discover and American Express. We reserve the right to request additional verification documentation prior to processing and shipping orders. Billing information provided MUST match the credit card being used.
  • Money Orders - The money order must be drawn on U.S. funds. Please make sure your name and order/invoice number is on the money order. We will ship the products as soon as we receive the money order. We do not ship orders until we receive payment.
  • Checks - We will gladly accept your business or personal check but please understand it may delay processing for up to 14 business days. We do not ship orders until we receive payment. The check must be drawn on U.S. funds from a U.S. bank. This method is only available in the U.S. $29 fee will be charged for returned checks.
  • PayPal - As long as none of the items in your order violates Paypal policies, the Paypal choice will be available to checkout (no sex, ephedra, prohormone or HGH products). You will be prompted to enter your PayPal information after you complete your order. You may either create a Paypal account or use an existing Paypal account to complete the transaction.
  • We do not ship COD at this time.
Coupon Codes

When using coupon/discount codes, only one coupon code may be applied per order. Coupons cannot be combined.

Ordering by Paypal

PayPal is another checkout method available to customers of! As long as none of the items in your order violates Paypal policies, the Paypal choice will be available to checkout (no sex, ephedra, prohormone or HGH products). You may either create a Paypal account or use an existing Paypal account to complete the transaction.PayPal Processing Delay NotificationPlease note: Due to verification delays in working with PayPal generated orders, we must allow up to an additional 48 hours to process PayPal orders.

Order By Mail (Check or Money Order)

Check or Money Order payments are available to US customers only. Funds must be in U.S. Dollars, drawn from a U.S. bank. To order by mail, either send us a written order of the item names/s, quantity, bottle size, preferred shipping method and the amount for the Route shipping insurance if you choose to include it on your order, or put the items in your cart and print the cart contents to mail. Then send us your payment in the exact amount of the order total to:

1606 NW 84th Ave
Doral, FL 33126

Customer Service By Chat

If you need real time assistance and the chat icon is indicating we are available for live chat service, click below to start a chat with one of our representatives!

Return Policy

At A1Supplements, we value your satisfaction and strive to provide a hassle-free return process. Please read our return policy carefully to understand our guidelines for returns, including details about shipping costs and restocking fees.

United States Orders

For orders shipped within the United States, any returned unopened products will be accepted as long as it has been returned within 30 days since the order was shipped. Once the product has been returned to us, we will issue a refund for the product minus the cost of shipping. We do not accept returns for products that have been opened. If you have any other issues or receive a damaged product please reach out to us via email at or via phone at 865-977-9917. We appreciate your understanding regarding this shipping cost.

International Orders Returns for International orders. We do not accept returns for our international orders.

For international orders, the following policy applies:

1. Shipping Costs: The cost of shipping for international orders will not be refunded upon return.

2. Restocking Fee: All international orders returned to our warehouse will be subject to a 20% restocking fee, calculated based on the total order value, minus the initial shipping costs.

Please note the following general conditions for all returns:

- All United States returns must be initiated within [30] days from the date of delivery.

- Returned products must be unopened, unused, and in their original packaging.

- To initiate a return, please contact our customer support team.

- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

- Returns for international orders are only accepted when the customer refuses the package or it is sent back to our warehouse by Customs in their country within 90 days.

A1Supplements is committed to providing you with high-quality products, and we understand that there may be instances where a return is necessary. We appreciate your cooperation and understanding regarding our return policy, which helps us maintain competitive pricing and continue to provide you with the best supplements.

If you have any questions or need further assistance with a return, please don't hesitate to reach out to our customer support team at or by calling us M-F 8 am - 5pm at 865-977-9917. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing A1Supplements as your supplement provider, and we look forward to serving your nutritional needs.