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Question: How much is the shipping cost for an order shipped to [outside the
contiguous 48 United States]?
Answer: Shipping charges on international and other orders not within the
contiguous 48 United States are based on the destination and the weight of
the package. In order to determine the shipping cost, register an account, then place items in the cart. Shipping is automatically calculated. International orders with total weight greater than 100 pounds and domestic orders with weight greater than 100 pounds will require a custom shipping quote to be approved before processing shipment!
What Happens If The Package Is Seized By Customs?
Answer: Unfortunately, due to extenuating circumstances, some international orders may get stopped by the customs agency in your country. First of all, please read our full customs disclaimer:
CUSTOMS DISCLAIMER: We will not be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office directly. We do not keep track of all the changing laws in all the different countries, although we will ship any products you order to the address you provide.
It's your responsibility to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will give you the best service and ship the products you order very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in resalable condition. Most orders make it through customs fine and the majority of orders that are stopped are returned to us. You are and ultimately responsible for any shipping charges regardless of the outcome. You pay shipping charges based on the weight of the package and shipping type selected.
Any duties or taxes that may apply are your responsibility to pay.
By ordering from our site you are stating that you agree to our ordering policies and FAQ.
My Package Was Stopped, Now What Do I Do?
If your package is seized by the customs agency in your country, you may or may not receive a notice from them. If the products are illegal in your country, they will most likely return the package to us. However, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the products, less the shipping fees. You can also use this credit towards different products or have the package reshipped. We will help you.
If the package is not sent back to us or if it is destroyed, we cannot refund any part of the purchase price. We apologize for the inconvenience.
We hope you can understand why our international shipping policy concerning customs has to be this way. We cannot refund you for customs stopped products, which are not returned resalable. Our goal is to make you and every customer happy, but sometimes doing what you want us to do can cause problems if you are not sure of the laws in your country.
Question: Can you send me more information on [any product]?
Answer: In general we do not have more information than what is on our web
pages. We pride ourselves on keeping our website current and adding more information
as it becomes available. Occassionally we receive product literature from the
manufacturers to promote the products and will send those with orders if we
think you may be interested in the product based on your past purchases
Question: Is [any product] legal to import into my country?
Answer: We do not know. Check with your country's Customs office or other
drug control agency.
Question: I have been diagnosed with [any medical condition] and I am taking
[any prescription medication or nutritional supplement]. Can I use [any nutritional
supplement]?
Answer: We cannot answer these questions. We do not have a medical doctor
on staff, nor would one want to give medical advice through e-mail or over
the phone. Please consult a physician. A medical doctor who is familiar with
your current medical situation can meet with you in person to give advice about
what interactions may exist between a combination of medical conditions, drugs
and nutritional supplements and make recommendations for your specific situation.
Question: Will you match a price on the same product from another company?
Answer: Sorry, but we have found that it is too time consuming to track down
the legitimacy of a company, the company's price, their product availability,
and the company's quality of service and breadth of products. We do an excellent
job in maintaining a huge variety of products, keep all products in stock ,
provide product information, excellent prices, shipment options, easy tracking
of your shipments and overall top-notch service at all times. We feel that
this level of service is better than all of our competitors and provides you
with best overall value consistently and doesn't waste your time. We hope you
agree, but we understand if you choose to do your business with the company
with the lowest price on each individual item. Please continue to bring our
attention to specific products that you feel we are over-priced and we will
consider adjusting its price during our next round of pricing revisions. We
really do appreciate the feedback and your business. We are doing everything
we can to keep you coming back.
How does the volume discount work/applied?
As your order amount reach's the $200.00 or $500.00 level, our program will
automatically apply the discount without you having to do anything. It's that
simple. The volume discount applies to most but not all products (i.e. BSN brand, RTD's and other exclusions apply).
Site privacy and security
As a leader in the supplement industry, A1supplements stands behind its quality
products with integrity and confidence. Therefore, A1supplements is devoted
to making your shopping experience a pleasant one and has ensured that only
the best security and technology is used. A1supplements uses the highest
encryption enabled for Secure Sockets Layer (SSL) technology at a 128-bit
SSL to provide the utmost in consumer data integrity. 128-bit SSL is the
same encryption level that major financial institutions use. Furthermore,
when shopping, sending your personal information, or viewing your orders,
your information will be protected.
To increase security and help manage site traffic, A1supplements has dedicated
state-of-the-art servers and multiple sophisticated firewalls to manage and
secure the ordering environment for our customers. This ensures consistent
online service, efficient order fulfillment, minimized risk of site downtime,
and increased data protection.
Why is it safe to order online?
Ordering online at A1supplements.com is safe because we use the industry-standard
128-bit encryption technology when processing any of your personal information.
This technology begins by utilizing Secure Sockets Layer (SSL) encryption/security
protocol. SSL encrypts the transmissions from your computer and A1supplements
servers. Simply put, the transmission from A1supplements server forms a matched
pair (much like a lock and key) with the transmission from your computer
so that only data to and from these sources can be valid. Therefore, no outside
sources can view your information.
Your protection is our number one priority! The A1supplements online store
has been verified by the world-renowned leader in the security business — Thawte™,
our digital certificate and SSL provider. Just look for the Thawte symbol on
our Web site to verify our certificate ID.
Will my credit card number be safe?
Yes, using your credit card at The A1supplements Store is safe because we have
industry-standard secure-server technology to encrypt all information gathered
from our customers at the time of provision and purchase. This means that
the information is encoded and unreadable while it travels to our server.
In fact, using your credit card at our online shopping site is considered
far safer than using it at a restaurant or gas station.
Do you sell your customer data base to other companies?
We care about our visitors! That is why we NEVER sell any information to anybody...
ever. Unlike most companies online, we will not give your personal information
to other companies so they can call you or send bulk mail and e-mail to you.
You can feel safe giving us your information.
What are your policies on Gift Certificates?
Using your gift certificate is easy:
Visit our Web site at http://www.a1supplements.com
Select the items you want and add them to your shopping cart.
When you have found the items you want, click the "Proceed to checkout" button.
You can claim your gift certificate by entering its claim code number right
on the order form. Happy Shopping!
1. Gift certificates and unused portions of gift certificates should be spent
within 24 months from the date of issuance, which is the "spend by" date included
on the gift certificate. Gift certificates and unused portions of gift certificates
will expire two years from the date of issuance, which is the "expires" date
included on the gift certificate.
2. Gift certificates must be redeemed through the A1supplements.com Web site,
http://www.a1aupplements.com, toward the purchase of products listed in A1supplements
online catalog. Additional merchants may be added. Please check the A1supplements
Web site at http://www.a1supplements.com for the most current list. Gift certificates
may not be redeemed for the purchase of products through in-store pickup
3. Gift certificates cannot be used to purchase gift certificates or gift
cards.
4. Gift certificates are not redeemable for cash and cannot be returned for
a cash refund.
5. Any unused balance will be placed in the recipient's gift certificate account
and is not transferable. The original expiration date will apply to any unused
balance.
6. If your order exceeds the amount of your gift certificate, you must pay
for the balance with a credit card.
7. Gift certificate cash value is 1/10 of one cent.
8. Gift certificates and their use on the site are subject
to A1supplements.com's general Conditions of Use and Privacy Notice.
9. We are not responsible for lost or stolen gift certificates. If you have
any questions, please visit the A1supplements.com online Help department at
http://www.a1supplements.com
10. A1supplements.com will have the right to close customer accounts and request
alternative forms of payment if a fraudulently obtained gift certificate is
either redeemed through the A1supplements.com Web site or is redeemed and used
to make purchases on the A1supplements.com Web site
11. A1supplements reserves the right to change these terms and conditions
from time to time in its discretion.
What is your contact information if I need help?
You can contact us at support@a1supplements.com or 865-977-9917 or 888-324-2758
or you can even fax us at 865-977-8017
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